Frequently asked questions

Nine out of ten properties running a mainstream cloud PMS in the UK connect without changes. If you use Rezlynx, Opera Cloud, Mews, Cloudbeds, Protel or another widely deployed system, compatibility has usually been confirmed already — send us the system name and we answer same day.

No. You generate a scoped API key in your platform settings and optionally enable webhook callbacks. Core configuration, rate plans and night-audit routines stay exactly as they are.

No — all licences renew monthly and can be cancelled effective at the end of any paid month, which keeps switching cost near zero.

In pounds sterling, billed monthly in advance after checkout. You receive a proper VAT invoice by email immediately. Card payments run through a hosted link we email you — card numbers never touch this website.

Where modules touch guest details (messaging, e-signature), we act strictly as processor under your instructions, with a written DPA available free of charge. We are ICO-registered and follow the UK GDPR retention schedule summarised in the privacy policy.

Yes — embed script or iframe, both supported, plus full-width template mode. Typical install takes well under an hour.

Not wholesale. The Airbnb two-way sync covers one dominant channel precisely; if you need forty-plus connections, keep your channel manager and bolt on the rest of the toolkit.

Our write operations avoid the audit window by default and reconcile afterwards, so end-of-day processing continues undisturbed.

First response target is four business hours (08:00–18:00 UK, Monday–Friday), answered by senior engineers rather than scripted first-line staff.

Point the licences at the new system: configuration, histories and guest profiles carry over in your account. The switchover is reversible and normally done within one business day.

Properties beyond four receive a graduated discount at quote stage — ask for a group quotation and mention your portfolio size.

Minor releases ship continuously; major features follow a published quarterly roadmap with advance notes to account contacts.