Support
Included with every subscription — no paid tiers, no credit systems. The people answering you also build the modules.
Response targets
Four business hours for first response; incidents affecting bookings take priority with hourly updates until resolved.
Scope included
Installation help, configuration reviews, update rollouts and compatibility testing after provider releases.
Out-of-hours cover
Critical incident line for weekend events by arrangement on higher-tier bundles.
Change management
Anything that alters live behaviour ships with release notes 48 hours ahead and a one-click rollback.
Security desk
Report vulnerabilities to security@pmsrezlynx.com; acknowledgement within one business day, coordinated disclosure. See also our security page.
Email support@pmsrezlynx.com from your account address with your property name and a short description. If a module is misbehaving, include one example (booking reference or timestamp) so we can trace it in API logs immediately.